Account & data

Delete your ZaynApp account

You can delete your account and its data at any time, from the app or by email. This applies to members, clinic and doctor owners, and clinic staff.

In the app

1. Members: open Profile → Privacy & data → Delete account.
2. Clinics, doctors and staff: open More → Privacy & account → Delete account.
3. Enter your password and confirm. Deletion happens straight away.

You can download a copy of your data first with Export my data.

Without the app

What is deleted

• Your sign-in, profile, name, phone number, saved deals, reviews and notifications.
• Your membership record and your customer record with our payment processor.
• Files you uploaded, such as images and your Emirates ID images.
• Your unused vouchers, which are cancelled.

What happens to a membership

Deleting your account cancels your membership and stops future charges. Membership fees already paid are not refunded, as set out in the Terms.

Clinics and doctors

• Staff are removed from the provider’s team.
• If another owner is on the team, they take over the page, and its verification documents stay with it.
• Otherwise the page and its deals go offline, an application still in review is withdrawn, and members’ unused vouchers for it are cancelled.

What we keep

Limited payment, redemption, dispute, fraud and audit records, and a provider’s trade licence record, may be kept or anonymised where the law or security requires it, and are removed when no longer needed. They are no longer linked to your sign-in. See the privacy policy.