Terms for using Zayn as a Dubai-operated booking portal.

Operator, scope, and legal priority

Zayn is operated by ZAYNHQ PORTAL, a Dubai, United Arab Emirates business with trade licence number 1605147 and commercial register number 2816781. These terms apply to the Zayn website, waitlists, app, and related support channels.

If any part of these terms conflicts with non-waivable consumer rights or other mandatory requirements under applicable UAE law, the mandatory legal rule will prevail to that extent.

Accounts and eligibility

• Minimum age: You must be at least 18 years old to create an account or place a booking.
• Accurate information: You must provide current and accurate contact, booking, payment, and profile details.
• Authority: If you register or submit information on behalf of a salon or business, you confirm that you have authority to do so.
• Account security: You are responsible for keeping login credentials and device access secure.

Zayn's role as a portal and marketplace

• Zayn acts only as an intermediary, brokerage platform, and booking portal connecting clients with independent salons and beauty professionals.
• Unless we expressly state otherwise for a particular service, Zayn is not the direct beauty service provider and does not perform the salon service in its own name.
• The service contract for the booked beauty service is between the client and the selected salon or professional once the booking is confirmed.
• Independent salons and professionals remain responsible for their service quality, punctuality, hygiene, lawful activity, staff permissions, taxes, and any approvals required for home-service work.
• Listings, prices, durations, availability, and cancellation terms shown before checkout form part of the booking record for that service.

Bookings, checkout, and service communications

• By confirming a booking, the client authorises the fees and charges clearly shown at checkout.
• Undisclosed fees should not be added after booking confirmation except for client-requested changes or taxes clearly required by law and disclosed before capture.
• Zayn may send booking confirmations, reminders, support updates, refunds, and security notices by email, SMS, in-app notification, or phone where needed to perform the service.
• Website waitlist or join forms do not guarantee launch timing, approval, listing activation, or access to the app.

Salon and professional obligations

• Salon partners must hold and maintain valid trade licence coverage and any activity-specific approvals relevant to the services they list.
• Where home-service permissions, no-objection approvals, municipality requirements, or other emirate-specific approvals apply, the salon or professional is responsible for obtaining and keeping them valid.
• Partners must provide truthful service descriptions, lawful pricing, accurate availability, and prompt notice of cancellations or material service changes.
• Where Zayn enables payout through Ziina, salon partners may be required to maintain an eligible Ziina Business account or another approved payout account designated by Zayn.
• Zayn may suspend, reject, or remove listings where documents are missing, misleading, expired, or inconsistent with the proposed service activity.

Payments, collection role, refunds, and disputes

• Payment processing may be handled by Ziina or another approved third-party payment provider used by Zayn from time to time.
• Where payment is collected through Zayn, Zayn acts only as a limited payment collection agent or intermediary for the selected salon or professional and not as the direct seller of the underlying beauty service.
• Subject to disputes, reversals, refunds, compliance checks, chargebacks, or processor settlement timing, Zayn may initiate remittance of eligible salon amounts within 24 hours after the booking is marked fulfilled.
• Zayn's Refund Policy forms part of these terms and explains cancellations, late changes, no-shows, and quality-related claims.
• No policy on this website removes any refund, repair, cancellation, or complaint right that cannot legally be excluded under applicable UAE law.
• Clients should raise booking disputes through Zayn support as soon as possible and ideally within the reporting period shown in the refund policy.

Privacy, waitlists, and marketing messages

• Personal data is handled according to the Privacy Policy.
• Service-related messages needed to perform bookings, protect accounts, or answer support requests may be sent without separate marketing consent where permitted by law.
• Launch waitlists and salon join forms are used only for the purposes stated at the point of collection, including launch updates, onboarding, compliance review, and account setup.
• Users must not use Zayn for fraud, harassment, unlawful conduct, fake reviews, abusive communication, or attempts to bypass platform controls.

Liability, complaints, and governing law

To the extent permitted by law, Zayn is provided on an as-available basis and we do not accept liability for indirect or consequential loss arising from use of the portal. This does not exclude liability or consumer rights that cannot lawfully be limited.

These terms are governed by the laws applicable in the United Arab Emirates and the Emirate of Dubai, unless a mandatory rule requires a different approach. Consumers may also use available government complaint channels, including Dubai DET's Consumer Rights service for eligible complaints involving Dubai-licensed businesses.

Any advertising campaign, discount programme, promotion, or public offer run through Zayn should be used only to the extent permitted by the operator's licence conditions and any permit or approval required by Dubai authorities.